newjili login | Frequently Asked Questions

We accept the following Philippine government-issued IDs:

• Passport
• Driver's License
• National ID (PhilID)
• Senior Citizen ID
• OFW ID

The ID must be current and clearly show your full name, date of birth, and ID number. A clear digital photo or scan is acceptable.

No. Each person is only allowed one Newjili account. Creating multiple accounts is a violation of our Terms & Conditions and may result in all accounts being permanently closed with funds forfeited. If you already have an account and cannot access it, contact support rather than creating a new one.

Log in and go to your account settings. You can update your email address, mobile number, and communication preferences directly. Changes to identity details like your name or date of birth require contacting support and submitting updated ID documents, since these are tied to your KYC verification.

OTP (one-time password) is a second verification step that protects your account even if someone else knows your password. A code is sent to your registered mobile number and is only valid for a single session. This significantly reduces the risk of unauthorised access.

First, check that your mobile is on the network and has signal. SMS delivery usually takes under 30 seconds. Wait 2 minutes then request a new code — sometimes messages are slightly delayed. Confirm that the number on your account is correct. If you are consistently not receiving the OTP, contact our support team and provide your registered email address.

On the login page, click "Forgot password?" and enter your registered email address or mobile number. You will receive a link to reset your password — this link expires after one hour. Once you set a new password, you can log in immediately.

Yes. All data transmitted between your device and Newjili is protected with SSL encryption. We also store your personal data in line with our Privacy Policy and never sell it to third parties. Your login is further protected by OTP on every session.

Newjili supports Philippine-based payment methods including:

• GCash (e-wallet)
• Maya (e-wallet)
• Philippine online and mobile banking
• Bank transfer

All deposits are in PHP (Philippine Peso). Minimum deposit amounts vary by method. Credit cards and cryptocurrency are not accepted as payment methods for deposits.

Most withdrawals are processed within 24 hours. Timing depends on the method and the time of day you request it. Requests made during business hours are typically faster. Before your first withdrawal, your KYC verification must be complete.

Common reasons include: incomplete KYC verification, outstanding bonus conditions that require playthrough, account details not matching your payment method name, or a temporary security review. If your withdrawal was declined, log in and check for any notifications in your account dashboard, or contact support for a specific explanation.

Newjili does not charge platform fees for standard deposits and withdrawals. However, your bank or e-wallet provider may apply their own transaction charges. It is worth checking with your GCash, Maya, or banking app for any transfer fees on their end.

Newjili offers a wide range of games and betting options, including:

• Slots — hundreds of titles from various game providers
• Live Casino — baccarat, roulette, blackjack, and more with real dealers
• Sports Betting — PBA, NBA, Volleyball, Boxing, Esports, Football, and international events
• eBingo — popular with players across Manila, Cebu, and Davao

The full catalogue is accessible from your account dashboard after logging in.

Select games — particularly slots — offer a demo or play-for-fun mode that does not require a real money deposit. You can explore the game mechanics and features in demo mode before deciding to play with PHP. Live casino games and sports betting typically require a funded account to participate.

All slot and casino games on Newjili use certified Random Number Generators (RNG). This means every spin, card draw, and game outcome is determined randomly and independently. Sports betting odds reflect real market data. No outcome is predetermined or manipulated.

Yes. You can download the Newjili app directly from our website. It is available for Android devices. The app gives you access to all games, your account balance, deposits, withdrawals, and live betting from your mobile — without needing a browser.

Yes. The Newjili website is fully responsive and works well on any modern mobile browser. You can log in, deposit, play games, and withdraw using Safari, Chrome, or any browser on your phone or tablet without needing to install the app.

Try these steps: close and reopen the app, check your internet connection, and make sure you have the latest version installed. If the issue continues, clear the app cache from your device settings or reinstall it from our Download page. If it still does not work, contact our support team with your device model and a description of the issue.

Newjili provides several tools to help you manage your gaming:

• Deposit limits (daily, weekly, or monthly)
• Session time reminders
• Loss limits per session or per week
• Cooling-off periods (24 hours up to 7 days)
• Self-exclusion (1 month to permanent)

You can find these in the Responsible Gaming section of your account settings. See the full Responsible Gaming page for details.

You must be at least 21 years old to register and play on Newjili. Age is verified during the KYC process when you register. Any account found to belong to a person under 21 will be closed immediately. There are no exceptions to this rule.

Yes. Self-exclusion is available directly from your account settings. You choose the duration — from 1 month up to permanent. Once activated, access to your account is blocked and all promotional communications stop immediately. Self-exclusion cannot be reversed before the chosen period ends. If you need support, visit our Responsible Gaming page.