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Quick summary: Newjili collects only the information needed to operate your account, process transactions in Philippine Peso, and keep the platform secure. We do not sell your personal data to advertisers or unrelated third parties. You have the right to access, correct, or request deletion of your information at any time.

1 Overview

This Privacy Policy explains how Newjili ("we," "us," or "the Platform") handles personal information collected from users across the Philippines — whether you are joining from Manila, Quezon City, Cebu, Davao, or anywhere else in the country.

By creating a Newjili account or using any part of the platform — including our slots, live casino, sports betting, eBingo, or game lobby — you acknowledge that you have read and understood this policy. It applies to all information collected through the website, mobile app, and any related communications.

This policy should be read alongside our Terms & Conditions and Responsible Gaming guidelines.

2 Data We Collect

We collect personal information only when it is necessary for a specific, legitimate purpose. The categories below cover what we may collect depending on how you use Newjili:

Category Examples When Collected
Identity Data Full name, date of birth, government-issued ID Registration & KYC verification
Contact Data Mobile number, email address Registration & account updates
Financial Data Transaction history (PHP amounts), e-wallet reference numbers Deposits & withdrawals
Technical Data IP address, device type, browser, OS Each platform session
Usage Data Games played, bet history, session duration Active gameplay
Communications Data Support chat logs, emails sent to us When you contact support

We do not collect payment card numbers or cryptocurrency wallet addresses, as these are not accepted payment methods on Newjili. E-wallet transactions via GCash or Maya are processed through their respective secure channels — we only receive confirmation references, not full account credentials.

3 How We Use Your Data

Every piece of data we collect is tied to a defined purpose. We do not use your information for anything beyond what is listed here without obtaining your separate consent:

  • Account management: Creating, maintaining, and securing your Newjili account, including OTP-based login verification.
  • Transaction processing: Handling deposits and withdrawals in PHP, reconciling balances, and issuing transaction records.
  • Identity verification (KYC): Confirming your age (21+), identity, and eligibility to use the platform under applicable rules.
  • Platform security: Detecting fraudulent activity, account takeovers, and other threats using technical and behavioural signals.
  • Customer support: Resolving account issues, disputes, or technical queries you raise through our support channels.
  • Legal compliance: Meeting record-keeping, anti-money laundering, and other regulatory obligations applicable in the Philippines.
  • Platform improvement: Analysing aggregated, anonymised usage data to improve game performance, navigation, and features.
  • Responsible gaming: Identifying patterns that may indicate problem gambling and applying agreed limits or cooling-off periods.

We rely on legitimate interest, contractual necessity, and legal obligation as our lawful bases for processing. Where we rely on consent, you may withdraw it at any time without affecting transactions already completed.

4 Sharing & Disclosure

Newjili does not sell, rent, or trade your personal data to third-party advertisers or data brokers. Disclosure is limited to the following circumstances:

  • Payment processors: Local payment partners facilitating your PHP deposits and withdrawals receive only the minimum data needed to process each transaction.
  • Identity verification partners: Third-party KYC providers may receive your identity documents solely for verification purposes under strict data processing agreements.
  • Technology providers: Hosting, analytics, and security vendors who process data on our behalf under confidentiality obligations.
  • Legal authorities: We will disclose information when required by a valid court order, subpoena, or regulatory directive under Philippine law.
  • Business transfers: If Newjili undergoes a merger, acquisition, or restructuring, user data may be transferred as part of that transaction. You will be notified in advance of any material change to how your data is handled.

Any third party receiving your data is contractually bound to use it only for the stated purpose and to apply security standards equivalent to our own.

5 Cookies & Tracking Technologies

Newjili uses cookies and similar technologies to keep the platform running smoothly and to understand how users interact with it. Here is a plain-language breakdown:

  • Essential cookies: Required for login sessions, security tokens, and basic site functionality. These cannot be disabled without affecting your ability to use the platform.
  • Performance cookies: Anonymised analytics that help us understand page load times, error rates, and navigation patterns. No personally identifiable information is shared externally through these.
  • Preference cookies: Store non-sensitive choices such as your preferred game category or display settings.

You can manage non-essential cookies through your browser settings. Note that disabling certain cookies may affect platform features. We do not use third-party advertising trackers or cross-site behavioural profiling cookies.

6 Security Measures

Protecting your data is a core part of how we operate. We apply the following technical and organisational measures across all systems:

  • SSL/TLS encryption on all data transmitted between your device and our servers.
  • OTP and multi-factor verification for account login and sensitive account changes.
  • Access controls: Staff access to personal data is role-limited and logged. Only authorised personnel handle sensitive records.
  • Regular security audits and vulnerability testing conducted on platform infrastructure.
  • Incident response procedures: In the event of a data breach that poses risk to users, we will notify affected individuals and relevant authorities within the timeframes required by Philippine law.

While we apply robust safeguards, no internet system is completely immune to risk. We encourage you to use a strong, unique password, enable OTP verification, and log out of shared devices after each session.

7 Data Retention

We keep your personal data only as long as necessary for the purpose it was collected, or as required by law. General guidelines:

  • Active accounts: Data is retained for the lifetime of your account plus any legally required period thereafter.
  • Closed accounts: Transaction records and KYC documents may be retained for up to five years after account closure to meet anti-money laundering and audit requirements under Philippine law.
  • Support communications: Retained for up to two years after the issue is resolved, unless longer retention is needed for a legal claim.
  • Usage and analytics data: Anonymised or aggregated after 12 months and no longer linked to any individual.

When retention periods expire, data is securely deleted or anonymised using industry-standard methods.

8 Your Rights

As a Newjili user based in the Philippines, you have meaningful rights over your personal data. You can exercise any of these by contacting our support team through official channels:

Right to AccessRequest a copy of the personal data we hold about you.

Right to CorrectionAsk us to fix inaccurate or incomplete information on your account.

Right to DeletionRequest erasure of your data, subject to legal retention obligations.

Right to RestrictionAsk us to limit how we use your data while a concern is under review.

Right to PortabilityReceive your data in a structured, commonly used format.

Right to ObjectObject to processing based on legitimate interest in certain situations.

We aim to respond to all data rights requests within 15 business days. Some requests may take longer if they require identity verification or involve legally complex records.

9 Minors

Newjili is strictly for users who are 21 years of age and above. We do not knowingly collect personal data from anyone under 21. If we become aware that a minor has registered an account, it will be closed immediately and all associated data will be deleted.

If you believe a minor is using the platform, please contact our support team right away so we can investigate and act promptly.

10 Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in how we operate, changes in applicable Philippine law, or improvements to our data practices. When we make material changes, we will:

  • Post a notice on the platform for a reasonable period before the changes take effect.
  • Send an email notification to your registered address for significant changes that affect your rights.
  • Update the "Effective" date at the top of this page.

Continuing to use Newjili after the effective date of any update means you accept the revised policy. If you disagree with a change, you may close your account before it takes effect.

11 Contact Us

If you have questions about this Privacy Policy, want to exercise a data right, or need to report a privacy concern, please reach out through our official support channels. Our data protection team will handle your inquiry directly.

You can also find answers to common account and security questions on our FAQ page.

For general platform inquiries or feedback, visit the Newjili homepage for available support options. We take every privacy concern seriously and aim to resolve issues as quickly as possible.